Dealing with Difficult Behaviours Training - Adelaide

Dealing with Difficult Behaviours Training - Adelaide

You know that person. The one who makes every meeting tense, the colleague who constantly interrupts, or the team member who seems to find fault with everything. We've all worked with difficult people, and let's be honest - sometimes we've been that difficult person ourselves. When workplace tensions run high and personalities clash, it's not just uncomfortable, it's counterproductive for everyone involved.

Here's the thing: difficult behaviour rarely comes out of nowhere. There's usually something driving it - stress, miscommunication, unmet needs, or simply different working styles that haven't been properly addressed. The good news is that most challenging workplace behaviours can be managed effectively once you understand what's really going on and have the right tools to respond.

This training isn't about changing people or avoiding conflict altogether (that's impossible anyway). It's about giving you practical strategies to handle tough situations with confidence, maintain your professionalism, and actually improve working relationships rather than just surviving them. You'll learn how to read the warning signs, de-escalate heated moments, and have those awkward conversations that everyone else avoids but that actually need to happen.

We'll cover real scenarios you probably face regularly - the colleague who takes credit for your work, the manager who micromanages, the team member who never follows through, or the client who seems impossible to please. Through interactive exercises and role-plays, you'll practice responding to these situations in ways that protect your boundaries while keeping relationships intact.

What You'll Learn:
- How to identify the root causes behind difficult behaviours instead of just reacting to the symptoms
- Specific conversation techniques for addressing problems directly but diplomatically
- Ways to stay calm and professional when someone else is losing their cool
- Strategies for setting clear boundaries without creating more conflict
- Methods to redirect negative behaviour toward more positive outcomes
- How to document and escalate issues appropriately when informal approaches don't work
- Techniques for protecting your own wellbeing while dealing with challenging people

You'll also discover how your own communication style might be contributing to workplace friction and learn adjustments that can prevent many difficult situations from escalating in the first place. We'll explore the difference between assertive and aggressive communication, and why understanding this distinction is crucial for dealing with difficult behaviours effectively.

The Bottom Line:
After this session, you'll have a toolkit of proven strategies for managing workplace conflict and difficult personalities. You won't dread those challenging conversations anymore because you'll know exactly how to approach them. Your stress levels will drop, your professional relationships will improve, and you'll be seen as someone who can handle tough situations with grace. Plus, your new skills in workplace communication will benefit every aspect of your career, not just the difficult moments.